Telegram

Telegram is a universal channel for two scenarios at once: you receive notifications from the CRM and finance in your personal chat, while customers message your chatbot without registering in separate systems.

The integration is connected once and automatically becomes available to every SalemAI module you check. There is no need to reconnect it for each service separately.

1. 1

   Open @BotFather

   In Telegram, use search to find the @BotFather account and start a chat with it. This is Telegram's official service for managing bots. @BotFather

   Screenshot

   The @BotFather profile in Telegram — the blue checkmark confirms it is official.

2. 2

   Create a new bot

   Send the /newbot command. BotFather will ask for a display name (for example "Acme Support") and a username — the username must end with _bot (for example acme_support_bot).

3. 3

   Copy the token

   In its reply, BotFather will send the token — a long string of digits, a colon, and letters. Copy the whole thing and save it — we will paste it into the SalemAI settings in the next step.

1. 1

   Go to "Settings"

   In the dashboard's left sidebar, scroll to the "Settings" item and click it. It is at the bottom of the list, right above "Activity log".

2. 2

   Open the "Integrations" section

   Among the settings sections, choose "Integrations". You will see two groups: at the top — "SalemAI services" (built-in connections between modules), below — "External services" by category: "Messengers", "Email", "Calendar", "Accounting", "Development".

   Screenshot

   The "Settings → Integrations" page with the "SalemAI services" and "External services" sections

3. 3

   Find the Telegram card

   In the "Messengers" category there are three cards: Telegram, WhatsApp, Instagram. On the Telegram card, click the "Configure" button.

   Screenshot

   The Telegram card in the "Messengers" group

1. 1

   Paste the Bot Token

   The "Connection settings" block has a single field — Bot Token. Paste the token you got from @BotFather there. By default the token is hidden with asterisks — to check the value, click the eye icon on the right.

   Screenshot

   The "Telegram" panel with an empty Bot Token field

2. 2

   Choose which services to enable Telegram for

   Below is the "Enable for services" block with checkboxes: CRM, SalemBot, SarapFinance, SapaAI, KorinisAI, SalemInfo. Check the ones in which you want to use Telegram. For example: for the chatbot and the CRM (so the bot receives messages while the CRM sends notifications about new leads).

At the bottom of the panel there is a "Test connection" button. Click it — SalemAI will send a test request to the Telegram API with your token. After a couple of seconds, one of two messages will appear:

At the bottom right of the panel there is a "Save" button. After you click it, the panel will close, the Telegram card in the list will get the "Connected" status (a green dot), and the time of the last sync will appear next to it. Done — Telegram is connected to all the services you checked.